Education

Hospitality & Event Organizer Diploma

Colegiul Național Economic "Andrei Barseanu", Brasov | Sep 2012 – Jun 2016

Certifications

CS50P: Programming with Python

Harvard University (Online) | Aug 2024

Python Programming MOOC 2024

University of Helsinki (Online) | Sep 2024

Technologies

• Programming Languages
• Python
• JavaScript
• Frameworks
• Flask
• Django
• Node
• Frontend Development
• HTML/CSS
• Bootstrap
• Databases
• SQLite
• Data Tools
• Numpy
• Pandas
• Matplotlib
• Version Control
• Git
• Design
• Adobe Photoshop
• Figma

Skills

• Inventory Management
• Data Analysis
• Workflow Automation
• Team Leadership
• Data Cleaning
• Task Prioritization
• Report Generation

Data Administrator

Mar 2025 – Present

Pro Global, Gloucester

• Improved data accuracy from 96% in the first month to 99% in the following months while processing large volumes of insurance data, including policies and endorsements.
• Consistently met the 48-hour SLA for all assigned tasks — 0 deadlines missed.
• Verified and entered premiums, dates, limits, and excesses into internal systems.
• Proactively queried missing or incorrect data with underwriters to ensure accuracy and completeness.

Operations Support | Administrator

Nov 2022 - Present

FedEx, Bristol

• Automated 3+ weekly operational reports using Python, reducing manual data entry by 5+ hours/week and minimizing human error.
• Developed a Python inventory restocking system, cutting supply shortages.
• Resolved 50+ weekly customer inquiries, ensuring clients stayed happy and issues were fixed.
• Conducted structured debriefs with drivers to review delivery performance, safety protocols, and vehicle maintenance.
• Audited 100+ daily delivery records for accuracy, ensuring compliance with GDPR and internal data security standards.
• Earned 5+ Bravo Zulu Awards (top performance recognition) for driving a 99%+ driver pick-up success rate, directly contributing to our depot ranking #1 in the district for operational efficiency and customer satisfaction.

Shift Manager

Jan 2022 – Nov 2022

Pizza Hut, Bristol

• Led a team of 10+ staff members, improving customer satisfaction scores via targeted training.
• Reduced Overtime costs by 20% through optimized shift scheduling and resource allocation.
• Ensured smooth day-to-day operations, including inventory management, order accuracy, and adherence to health and safety protocols.
• Analyzed sales trends and inventory data to minimize food waste by 20%, creating daily stock reports using Excel.

Pizza Chef

Sep 2017 – Jan 2022

Pizza Hut, Bristol

Player Support Agent

Mar 2016 – Oct 2020

Riot Games, Remote

• Resolved 100+ weekly technical and account issues, maintaining a 90% first-contact resolution rate.
• Authored 10+ knowledge-base articles to streamline team workflows and improve player self-service.
• Recommended and consulted with clients on the most appropriate graphic design
• Created 4+ design presentations and proposals a month for clients and account managers