Resume

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Professional Summary

Alex Susa

I’m a detail-oriented professional with 2+ years of experience in office administration . I’m great at keeping things organized, solving problems, and making sure teams have what they need to succeed. I’ve also been teaching myself Python programming to explore how tech can make work easier and faster. I’m all about efficiency, learning, and bringing a fresh perspective to the table

  • Quedgeley, Gloucester, United Kingdom, GL2 2DR
  • (+44)7305 681576
  • susaxp@gmail.com

Education & Certifications

Education

Hospitality & Event Organizer Diploma

Colegiul Național Economic "Andrei Barseanu", Brasov | Sep 2012 – Jun 2016

Certifications

CS50P: Programming with Python

Harvard University (Online) | Aug 2024

Python Programming MOOC 2024

University of Helsinki (Online) | Sep 2024

Skills and Technologies

Technologies

  • Programming Languages
    • Python
  • Frameworks
    • Flask
    • Django
  • Frontend Development
    • HTML/CSS
    • Bootstrap
  • Databases
    • SQLite
  • Data Tools
    • Numpy
    • Pandas
    • Matplotlib
  • Version Control
    • Git
  • Design
    • Adobe Photoshop
    • Figma

Skills

  • Inventory Management
  • Data Analysis
  • Workflow Automation
  • Team Leadership
  • Data Cleaning
  • Task Prioritization
  • Report Generation

Professional Experience

Operations Support | Administrator

Nov 2022 - Present

FedEx, Bristol

  • Automated 3+ weekly operational reports using Python, reducing manual data entry by 5+ hours/week and minimizing human error.
  • Developed a Python inventory restocking system, cutting supply shortages.
  • Resolved 50+ weekly customer inquiries, ensuring clients stayed happy and issues were fixed.
  • Conducted structured debriefs with drivers to review delivery performance, safety protocols, and vehicle maintenance.
  • Audited 100+ daily delivery records for accuracy, ensuring compliance with GDPR and internal data security standards.
  • Earned 5+ Bravo Zulu Awards (top performance recognition) for driving a 99%+ driver pick-up success rate, directly contributing to our depot ranking #1 in the district for operational efficiency and customer satisfaction.

Shift Manager

Jan 2022 – Nov 2022

Pizza Hut, Bristol

  • Led a team of 10+ staff members, improving customer satisfaction scores via targeted training.
  • Reduced Overtime costs by 20% through optimized shift scheduling and resource allocation.
  • Ensured smooth day-to-day operations, including inventory management, order accuracy, and adherence to health and safety protocols.
  • Analyzed sales trends and inventory data to minimize food waste by 20%, creating daily stock reports using Excel.

Pizza Chef

Sep 2017 – Jan 2022

Pizza Hut, Bristol

Player Support Agent

Mar 2016 – Oct 2020

Riot Games, Remote

  • Resolved 100+ weekly technical and account issues, maintaining a 90% first-contact resolution rate.
  • Authored 10+ knowledge-base articles to streamline team workflows and improve player self-service.
  • Recommended and consulted with clients on the most appropriate graphic design
  • Created 4+ design presentations and proposals a month for clients and account managers