Professional Summary

Alex Susa

Self-taught developer working towards a career in Software Engineering or Data Architecture, with practical experience in Python and a growing focus on SQL, JavaScript, and full-stack development. Comfortable working with structured data, identifying inefficiencies, and automating repetitive workflows to improve accuracy and speed.

  • Quedgeley, Gloucester, United Kingdom, GL2 2DR
  • (+44)7305 681576
  • susaxp@gmail.com

Education & Certifications

Education

Hospitality & Event Organizer Diploma

Colegiul Național Economic "Andrei Barseanu", Brasov | Sep 2012 – Jun 2016

Certifications

CS50P: Programming with Python

Harvard University (Online) | Aug 2024

Python Programming MOOC 2024

University of Helsinki (Online) | Sep 2024

Skills and Technologies

Technologies

  • Programming Languages
    • Python
    • JavaScript
  • Frameworks
    • Flask
    • Django
    • Node
  • Frontend Development
    • HTML/CSS
    • Bootstrap
  • Databases
    • SQLite
  • Data Tools
    • Numpy
    • Pandas
    • Matplotlib
  • Version Control
    • Git
  • Design
    • Adobe Photoshop
    • Figma

Skills

  • Inventory Management
  • Data Analysis
  • Workflow Automation
  • Team Leadership
  • Data Cleaning
  • Task Prioritization
  • Report Generation

Professional Experience

Data Administrator

Mar 2025 – Present

Pro Global, Gloucester

  • Improved data accuracy from 96% in the first month to 99% in the following months while processing large volumes of insurance data, including policies and endorsements.
  • Consistently met the 48-hour SLA for all assigned tasks — 0 deadlines missed.
  • Verified and entered premiums, dates, limits, and excesses into internal systems.
  • Proactively queried missing or incorrect data with underwriters to ensure accuracy and completeness.

Operations Support | Administrator

Nov 2022 - Present

FedEx, Bristol

  • Automated 3+ weekly operational reports using Python, reducing manual data entry by 5+ hours/week and minimizing human error.
  • Developed a Python inventory restocking system, cutting supply shortages.
  • Resolved 50+ weekly customer inquiries, ensuring clients stayed happy and issues were fixed.
  • Conducted structured debriefs with drivers to review delivery performance, safety protocols, and vehicle maintenance.
  • Audited 100+ daily delivery records for accuracy, ensuring compliance with GDPR and internal data security standards.
  • Earned 5+ Bravo Zulu Awards (top performance recognition) for driving a 99%+ driver pick-up success rate, directly contributing to our depot ranking #1 in the district for operational efficiency and customer satisfaction.

Shift Manager

Jan 2022 – Nov 2022

Pizza Hut, Bristol

  • Led a team of 10+ staff members, improving customer satisfaction scores via targeted training.
  • Reduced Overtime costs by 20% through optimized shift scheduling and resource allocation.
  • Ensured smooth day-to-day operations, including inventory management, order accuracy, and adherence to health and safety protocols.
  • Analyzed sales trends and inventory data to minimize food waste by 20%, creating daily stock reports using Excel.

Pizza Chef

Sep 2017 – Jan 2022

Pizza Hut, Bristol

Player Support Agent

Mar 2016 – Oct 2020

Riot Games, Remote

  • Resolved 100+ weekly technical and account issues, maintaining a 90% first-contact resolution rate.
  • Authored 10+ knowledge-base articles to streamline team workflows and improve player self-service.
  • Recommended and consulted with clients on the most appropriate graphic design
  • Created 4+ design presentations and proposals a month for clients and account managers