Resume
Download my CVProfessional Summary
Alex Susa
Self-taught developer working towards a career in Software Engineering or Data Architecture, with practical experience in Python and a growing focus on SQL, JavaScript, and full-stack development. Comfortable working with structured data, identifying inefficiencies, and automating repetitive workflows to improve accuracy and speed.
- Quedgeley, Gloucester, United Kingdom, GL2 2DR
- (+44)7305 681576
- susaxp@gmail.com
Education & Certifications
Education
Hospitality & Event Organizer Diploma
Colegiul Național Economic "Andrei Barseanu", Brasov | Sep 2012 – Jun 2016
Certifications
CS50P: Programming with Python
Harvard University (Online) | Aug 2024
Python Programming MOOC 2024
University of Helsinki (Online) | Sep 2024
Skills and Technologies
Technologies
- Programming Languages
- Python
- JavaScript
- Frameworks
- Flask
- Django
- Node
- Frontend Development
- HTML/CSS
- Bootstrap
- Databases
- SQLite
- Data Tools
- Numpy
- Pandas
- Matplotlib
- Version Control
- Git
- Design
- Adobe Photoshop
- Figma
Skills
- Inventory Management
- Data Analysis
- Workflow Automation
- Team Leadership
- Data Cleaning
- Task Prioritization
- Report Generation
Professional Experience
Data Administrator
Mar 2025 – Present
Pro Global, Gloucester
- Improved data accuracy from 96% in the first month to 99% in the following months while processing large volumes of insurance data, including policies and endorsements.
- Consistently met the 48-hour SLA for all assigned tasks — 0 deadlines missed.
- Verified and entered premiums, dates, limits, and excesses into internal systems.
- Proactively queried missing or incorrect data with underwriters to ensure accuracy and completeness.
Operations Support | Administrator
Nov 2022 - Present
FedEx, Bristol
- Automated 3+ weekly operational reports using Python, reducing manual data entry by 5+ hours/week and minimizing human error.
- Developed a Python inventory restocking system, cutting supply shortages.
- Resolved 50+ weekly customer inquiries, ensuring clients stayed happy and issues were fixed.
- Conducted structured debriefs with drivers to review delivery performance, safety protocols, and vehicle maintenance.
- Audited 100+ daily delivery records for accuracy, ensuring compliance with GDPR and internal data security standards.
- Earned 5+ Bravo Zulu Awards (top performance recognition) for driving a 99%+ driver pick-up success rate, directly contributing to our depot ranking #1 in the district for operational efficiency and customer satisfaction.
Shift Manager
Jan 2022 – Nov 2022
Pizza Hut, Bristol
- Led a team of 10+ staff members, improving customer satisfaction scores via targeted training.
- Reduced Overtime costs by 20% through optimized shift scheduling and resource allocation.
- Ensured smooth day-to-day operations, including inventory management, order accuracy, and adherence to health and safety protocols.
- Analyzed sales trends and inventory data to minimize food waste by 20%, creating daily stock reports using Excel.
Pizza Chef
Sep 2017 – Jan 2022
Pizza Hut, Bristol
Player Support Agent
Mar 2016 – Oct 2020
Riot Games, Remote
- Resolved 100+ weekly technical and account issues, maintaining a 90% first-contact resolution rate.
- Authored 10+ knowledge-base articles to streamline team workflows and improve player self-service.
- Recommended and consulted with clients on the most appropriate graphic design
- Created 4+ design presentations and proposals a month for clients and account managers